Bertie Correctional Institution

Mailing Address: P.O. Box 129, Windsor, NC 27983
Street Address: 218 Cooper Hill Road, Windsor, NC 27983
Phone: 252-794-8600
County: Bertie
Offender capacity:
Facility type: Male, Close and Medium Custodies


The Division of Adult Correction and Juvenile Justice will resume limited visitation at all state’s prisons effective Oct. 1, 2020 with significant restrictions due to the pandemic. Visitation was suspended in all state prisons on March 16, 2020, with the exception of legal and pastoral visits, to help prevent the potential spread of coronavirus (COVID-19).

The health and safety of employees and offenders in our care are the top priorities of the Department of Public Safety. For information on coronavirus and how to protect yourself, please go the North Carolina Department of Health and Human Services website.

For information on what other moves Prisons is making to combat coronavirus, click here.

For more information on visitation, click here.


From Raleigh and points west: Take U.S. 64 to Williamston and then U.S. 17 North to Windsor. In Windsor, follow U.S. 17 past Bertie Memorial Hospital and turn right on NC 308. Proceed about 1.5 miles to prison entrance and turn right on Cooper Hill Road.

From Elizabeth City and points east: Take U.S. 17 South to Windsor and turn left onto NC 308. Proceed about 1.5 miles to prison entrance and turn right on Cooper Hill Road.


The N.C. Department of Public Safety has changed the way offenders receive mail. To help keep contraband out of prisons, all mail to offenders must be sent through a private company, TextBehind.

You must address mail to offenders in this way, or it will be returned:

Offender Name and OPUS Number
Prison Name
P.O. Box 247
Phoenix, MD 21131


John Doe #1234567                      Jane Doe #7654321
Polk Correctional Institution          N.C. Correctional Institution for Women
P.O. Box 247                                P.O. Box 247
Phoenix, MD 21131                        Phoenix, MD 21131

IMPORTANT: The return address (at the top left of the envelope) must contain both the full first name and the full last name of the sender. Do not use initials. TextBehind will return mail that does not provide the sender's full first and last names.

The state’s prisons for women have been using TextBehind since February 2020.

Here’s how it works:

  • Offender mail is addressed and delivered to TextBehind.
  • TextBehind will make digital copies of the contents.
  • TextBehind will forward the digital files to the prison.
  • The prison will print acceptable pages and deliver them to the offender.

You may also download the TextBehind app to send mail by a smartphone or computer, avoiding paper mail sent via the U.S. Postal Service.

Offenders will continue to receive all acceptable contents of the mail you send — letters, photos, cards, artwork, etc. For more information about TextBehind, including a short video, click here.

Click here for Frequently Asked Questions.

TextBehind will not accept packages or legal mail. For more information on sending packages or legal mail, see the FAQs. You can also contact the prison where the offender is currently assigned.

All Prison facilities encourage family and friends to write to offenders. For security reasons, all incoming mail is checked to see if it contains any illegal or unauthorized items. Outgoing mail from offenders may also be checked.

Personal letters will not be read unless the officer-in-charge or designee has reason to believe the letter contains threats of harm or criminal activity, escape plans or plans to violate prison rules. If the officer-in-charge decides to delay or not deliver the letter to the offender, the offender will be told in writing the reason for this action.

Incoming mail from lawyers, any legal aid service assisting offenders, or state and federal court officials must be opened in the presence of the offender before it is checked for illegal or unauthorized items.

For information regarding sending money to offenders, ordering packages for offenders or about the offender telephone system, please click the links.


Bertie Correctional Institution is comprised of two facility units housing close and medium custody offenders. The close custody unit is a 1,000 single-cell unit. The medium custody unit is a 504-bed open dormitory. 

Bertie CI opened in August 2006. The facility employs correctional officers, registered nurses, physicians, dentists, mental health providers, maintenance, case managers, program and administrative staff. Community volunteers assist the facility with religious and transitional opportunities for offenders. Education and vocational classes are provided by Martin Community College and East Carolina University. Case managers provide programs such as the offender service club, AA, NA, CBI, in-cell studies, anger management, breaking the cycle, domestic violence, fatherhood parenting, etc. The facility reduced restrictive housing cells from 269 beds to 128 beds in 2016. 

The facility is operated under the unit management system and is separated into four units in the close custody unit, and is separated into two units in the medium custody unit. Close custody units are the Gray Unit, Red Unit, Blue Unit and Green Unit. The Gray Unit houses offenders assigned to restrictive housing. The Red, Blue and Green units house offenders assigned to regular and general population. The Blue Unit also houses offenders assigned to Regular Population Modified Housing. Medium custody regular population units are Tan 1 and Tan 2.