NC Silver Alert Logo

The Asheville Police Department is searching for Deanna Johnson Lynn
September 4, 2015 10:23 AM -- The N.C. Center for Missing Persons has issued a Silver Alert for a missing endangered woman, Deanna Johnson Lynn.

NC Silver Alert Logo

The Durham Police Department is searching for Samuel Cole Middleton
July 25, 2015 6:17 PM -- The N.C. Center for Missing Persons has issued a Silver Alert for a missing endangered man, Samuel Cole Middleton.

NC Silver Alert Logo

The Durham Police Department is searching for Tony Ray Gunter
July 10, 2015 11:08 AM -- The N.C. Center for Missing Persons has issued a Silver Alert for a missing endangered man, Tony Ray Gunter.

Inmate Phone Program

The North Carolina Department of Public Safety, Prisons has a contract with GTL to provide phone service for inmates to communicate with families and friends.  If an individual wishes to purchase phone time (for themselves or an inmate), they may do so by using the services offered through ConnectNetwork.  ConnectNetwork is GTL's authorized deposit and account management portal. Available deposit methods are listed below: 

AdvancePay® Prepaid Telephone Accounts:

AdvancePay® prepaid calling works by placing money on your phone number so that when an inmate calls you, the funds are deducted from the balance on your prepaid account.  Detailed account setup instructions are available here.

You have two options to set up or fund a prepaid account with Connect Network:

Web- Visit www.ConnectNetwork.com to create a prepaid telephone account, add funds to prepaid telephone accounts, view balances, and more. 

Phone- Call 1-800-483-8314 to create or add funds to an AdvancePay® prepaid telephone account

Western Union – Payments to your GTL AdvancePay® account may be made by visiting your local Western Union.

Mail – Payments made to your GTL AdvancePay® account may also be made by check or money order. Send payments to:

AdvancePay® Service Department
PO Box 911722
Denver, Colorado 80291-1722

Offender Phone Debit Accounts:

ConnectNetwork PIN Debit (Offender Phone) accounts allow you to make deposits to an offender's PIN debit phone account. Once funds have been deposited, the deposit is credited to the offender and may be used to make phone calls to any allowed phone number. Detailed account setup instructions are available here.

To set up or fund an offender phone account visit www.ConnectNetwork.com, 24 hours a day, 7 days a week

For international customers:

If you would like to setup your account from a location outside the U.S., please contact AdvancePay International customer service division (GTL AdvancePay International:  1-888-216-7423 or email:  AdvancePayInternational@gtl.net) for additional information.

Monthly statements are not mailed by GTL, but can be requested by contacting the Customer Service Department

Call Rates

                                     Local (Rate type 2)

 

Miles

Rate

Collect/Direct Bill

ALL

 $1.25/flat rate 15 minute call 

Advance Pay

ALL

 $1.25/flat rate 15 minute call 

Debit/Inmate Net

ALL

 $1.13/flat rate 15 minute call 

                                        

                                       Local Extended (Rate type 3)

                                  IntraState IntraLata (Rate type 4)

                                  IntraState InterLata (Rate type 5)

 

Miles

 Rate 

Collect/Direct Bill

ALL

 $3.40/flat rate 15 minute call 

Advance Pay

ALL

 $3.40/flat rate 15 minute call 

Debit/Inmate Net

ALL

 $3.06/flat rate 15 minute call 

                            

                                 InterState IntraLata (Rate type 6)

                                 InterState InterLata (Rate type 7)

 

Miles

 Rate 

Collect/Direct Bill

ALL

 $3.40/flat rate 15 minute call 

Advance Pay

ALL

 0.21/per minute 

Debit/Inmate Net

ALL

 $3.06/flat rate 15 minute call 

 

Additional Service Details:

  • Applicable state and federal taxes apply to all calls
  • All inmate calls are timed for 15 minutes
  • Calls to cell phones disconnected prematurely will not be reimbursed
  • Inmates must have enough funds in their debit account for the call cost.    

Fees and Payment Options:

Check or Money Order Payment                         

No charge and no limit on deposit amount

Credit Card Payment

$4.75 processing fee

Internet Web Payment (via ConnectNetwork.com)

$4.75 processing fee

Western Union

$10.95 (Western Union determines fees)

Close an Account            

Closing an AdvancePay account normally includes a processing fee that may be deducted from the remaining account balance when a refund
is issued.  NC Prisons AdvancePay customers receiving calls only from inmates housed in any NC state facility are exempt from this processing fee when closing the account.  AdvancePay customers receiving calls
from any facility outside of NC Prisons will be charged the standard processing fee when closing the account.                                         

 

  • Deposits of $25 - $100
  • GTL accepts Visa, MasterCard, and Discover sponsored Debit/Credit Cards.

Useful Links:

 

  

    Connect Network (www.ConnectNetwork.com)
 

 

    Western Union Global Tel*Link Transfer
    English and En espanõl Cash Transfer Forms, Additional pass through fees are
    imposed by Western Union if a customer chooses to utilize their
    system to fund prepay accounts.

 

 

« this page last modified 06/15/15 »