LMS - Support
LMS Support
Please send your request for support to DPS_LMSHelp@ncdps.gov, once received it will be resolved as soon as possible. You will be notified once resolved.
Other Support Requests:
| Problem | Solution or Support Contact |
| Online course will not change to "Complete" status | You must finish the course in its entirety |
| Online course or training item will not open or launch | Local Tech or MIS Helpdek, 919-716-3470. Your tech must ensure Flash is updated/enabled, Enable Shockwave Flash Object, and Turn off the pop-up blocker. |
| Computer related problems: pop ups, no audio, window will not open, etc. | Local Tech or MIS Helpdek, 919-716-3470 |
| Single Sign On Error | Local Tech or MIS Helpdek, 919-716-3470 |
| Learning Tab Missing | Best Shared Services, 919-707-0707 |
| Manager-Employee relationship is wrong in the LMS | Local HR section must update BEACON |
| Missing training items on transcript that was completed before Nov. 2013 | Check the STS database or other records; no historical items were imported in the Learning Mangement System (LMS) |
| Missing training items on transcript after Nov. 2013 | Contact the instructor of the class or your facility LMS Basic ILT |
| Instructor certification date is wrong or missing | Send email to DPS_LMSHelp@ncdps.gov with supporting documentation |
LMS Support
Katrina Lacey, LMS System Administrator
katrina.lacey@ncdps.gov
Office of Staff Development & Training
Office of Staff Development & Training
919-367-7108
Penney Mizell-Brooks, LMS System Administrator
Glen Patana, LMS System Administrator
For the quickest response please email our support team at DPS_LMSHelp@ncdps.gov
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