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Disaster Assistance - Individuals & Families

Financial Assistance

FEMA provides financial assistance to disaster survivors through low-interest loans (via the U.S. Small Business Administration) or grants that do not have to be repaid. FEMA assistance is non- taxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Survivors should first file a claim with their insurance company, then register with FEMA. While FEMA cannot duplicate insurance payments, underinsured applicants may receive help after their claims have been settled. 

What are Disaster Recovery Centers?

What are Disaster Recovery Centers?

Disaster Recovery Centers Can Help

If you need help registering for disaster assistance, visit a Disaster Recovery Center (DRC). The DRCs are staffed by Disaster Survivor Assistance teams who can:
•    Register survivors for disaster assistance,
•    Help survivors update their records and information with FEMA, and
•    Make referrals to local, state, and voluntary agency partners.

Recovery specialists from FEMA, SBA, the state and other interests staff the centers to provide in-person support and guidance for those who need help filing applications.

Centers are accessible to people with disabilities. Centers have assistive technology allowing disaster survivors to use amplified telephones, phones that display text, amplified listening devices for people with hearing loss, and magnifiers for people with vision loss. Video Remote Interpreting is available and in-person sign language is available by request. The centers also have accessible parking, ramps and restrooms.

Disaster survivors can visit any center for assistance. Visit to view other locations.

What do I need to do before visiting a Disaster Recovery Center?

What do I need to do before visiting a Disaster Recovery Center?

Homeowners, renters and businesses should register for disaster assistance before visiting a recovery center. 

Four ways to register with FEMA:

  • Visiting
  • Calling 800-621-3362 (TTY: 800-462-7585).
  • Using the FEMA app.
  • Texting DRC and a zip code to 43362 (4FEMA). Standard message and data rates apply.

The following information is helpful when registering:

  • Address of the location where the damage occurred (pre-disaster address).
  • Current mailing address.
  • Current telephone number.
  • Insurance information.
  • Total household annual income.
  • Routing and account number for checking or savings account (this allows direct transfer of funds into a bank account).
  • A description of disaster-caused damage and losses.
Where Can I Find a Disaster Recovery Center?

Where Can I Find a Disaster Recovery Center?

Disaster survivors can visit any center for assistance. DRCs are open Mondays - Saturdays, 9 a.m. - 7 p.m. and Sundays 9 a.m. - 1 p.m. Visit to view other locations.

County Location Address City NC
Beaufort Bobby Andrews Center 231 East 7th St. Washington NC
Brunswick Virginia Williams Event Center Odell Williams Auditorium, 150 College Rd Bolivia NC
Carteret Board of Elections 1702 Live Oak St.  Beaufort NC
Craven Former Eckerd Drugstore 710 Degraffenreid Ave. New Bern NC
Cumberland Dept. of Social Services 1225 Ramsey St. Fayetteville NC
Duplin Wallace Presbyterian Church 205 W. Main St. Wallace NC
Harnett Senior Corps Building 309 W. Cornelius Harnett Blvd. Lillington NC
Jones County Civic Center 794 Hwy 58 South Trenton NC
Lenoir Kinston Diagnostic Group 109a Airport Road Kinston NC
New Hanover Old Independence Mall 3500 Oleander Dr. Wilmington NC
Onslow Nissan Car Dealership 312 Western Blvd. Jacksonville NC
Pamlico Grantsboro Town Hall 10628 NC Hwy 55 East Grantsboro NC

The following Mobile Application Intake Centers will be open daily 9 a.m. - 7 p.m.  

County Location Address City/Town State
Carteret  County Health Department 3820 Bridges Street Morehead City NC
Duplin Mad Boar 111 River Road Village Pl Wallace NC
Pender   801 S. Walker St. Brurgaw NC



Other Types of Help

Other Types of Help

Help is available

Several types of help are available for North Carolinians who suffered loss due to Hurricane Florence.  

Crisis Counseling - Call the Disaster Help Hotline at 800-985-5990.

Insurance claim process – Call 855-408-1212 or visit

Disaster Unemployment – Call 866-795-8877 or visit 

Supplemental Nutrition Assistance Program – Call 866-719-0141 or visit 

Disaster Fraud or Scams – Call 877-5-NOSCAM or file a complaint at