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Hurricane Florence 2018

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Key Messages

Disaster Recovery Centers will return to normal operating hours on Friday, October 12.


Temporary Housing for Florence Survivors

  • NCEM & FEMA are working on several options to house displaced survivors. We know during disasters, housing assistance can't come soon enough.
  • Solutions are based on individual needs, how quickly homes can be repaired and other available housing in the community.
  • The Transitional Sheltering Assistance program moves people out of shelters into hotel rooms until a longer-term housing option is ready.
  • Several types of housings assistance programs are available - financial rental assistance, grants for home repairs, etc.
  • NCEM/FEMA will be implementing additional housing programs in the coming days and weeks.

  • To receive federal housing help, Florence survivors must first apply for disaster assistance.
  • To register call 1-800-621-FEMA or visit

Survivors who do not qualify for federal assistance may still get help

  • Back@Home may help those who don't qualify or receive limited FEMA assistance and still need help with housing or other services.
  • Help may include: finding housing, rent and utility assistance, move-in supplies or other resources like job training and placement and child care.
  • Multi-Agency Shelter Transition teams are traveling to impacted areas to quickly help individuals or families find stable housing and other resources.
$97.2MILLION APPROVED in grants for homeowners/renters
$139.4MILLION APPROVED in SBA Loans for Businesses & Residents

Assistance to Individuals

For Immediate Needs Call 211
or (888) 892-1162
or text FLORENCE to 898211 

for trained specialists 24/7 who have access to real-time information on meal sites, water and other recovery and rebuilding resources.

  • Crisis Cleanup helps pair volunteer organizations with survivors whose homes have been affected by disaster. Survivors call Crisis Cleanup at 1-800-451-1954 and describe their damage to a live operator. The residences go into a database and are helped by the first available agency.
  • Transitional Sheltering Assistance is available to eligible survivors whose pre-disaster residence is in these counties: Brunswick, Carteret, Craven, Columbus, Jones, New Hanover, Onslow, Pender or Robeson. Call 800-621-FEMA for info.
  • Disaster Unemployment Assistance helps those who are out of work due to Florence. Call 866-795-8877 or go online Division of Employment Security
  • Disaster Legal Services help survivors with disaster-related legal matters. Call 833-242-3549 Mon-Friday 8:30 am- 4:15 pm and Mondays & Thursdays 5:30-8:30 pm.
  • For crisis counseling, call the Disaster Help Hotline at 800-985-5990.
  • The NC Disaster Nutrition Assistance program (D-SNAP) is still available for Greene County residents. You must apply by Thursday, Oct. 11.  For information call 866-719-0141.
  • The North Carolina price gouging law protects consumers from scammers. Report potential price gouging by calling 1-877-5-NO-SCAM or file a complaint at

Local Impacts

  • If you evacuated, do not return to your home unless local officials have declared the area safe to return. Visit your local government’s website or social media site for up-to-date information about returning to the area.
  • Visit your city or county website or social media for instructions on sorting debris at curbside and for debris pickup or drop-off information.