Events such as the flooding caused by Hurricane Matthew commonly result in the loss of important documents. North Carolinians can use the following resources to replace lost or damaged documents and records.
SNAP Card (Food Stamps): 1-866-719-0141
EBT Card: 888-622-7328
N.C. Birth and Death Certificates: 919-733-3000
N.C. Marriage Certificate: 919-733-3000
N.C. Driver License: 919-715-7000
Vehicle Titles: 919-715-7000
Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: 877-275-3342
Credit Cards: Contact the issuing institution:
- American Express: 800-528-4800
- Discover: 800-347-2683 www.discover.com/credit-cards/help-center/
- Master Card: 800-622-8372 www.mastercard.com/cgi-bin/emergserv.cgi
- Visa: 800-847-2911 https://usa.visa.com/support/consumer/lost-stolen-card.html
Credit Reports (Equifax, Experian or TransUnion): 877-322-8228
Social Security Card: 800-772-1213
Medicare Cards: 800-772-1213
Green Card: 800-375-5283
U.S. Savings Bonds: 800-722-2678 or 800-553-2663
Tax Returns: 800-829-1040
Military Records: 866-272-6272
Insurance Documents: Contact your own insurance agent
Real Estate & Property Records (Mortgage Documents, Deeds, etc.): Contact your own real estate agent
Medical and Prescription Records:
Call your own doctor; medical and prescription records are tracked electronically.
Other Family Records:
Individuals, including homeowners, renters, and business owners, in the designated counties who suffered loss or damages due to Hurricane Matthew may register for assistance online at www.DisasterAssistance.gov, by downloading the FEMA mobile app, or by calling 1-800-621-FEMA (3362). For those who use 711 or Video Relay Service (VRS), the number is also 1-800-621-3362. For people using TTY, the number is 1-800-462-7585.
Dial 211 to speak with a trained call specialist about Hurricane Matthew assistance in your area; the service is free, confidential and available in any language. Call 511 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to 30306.