Wednesday, January 16, 2019

Deadline to Participate in STEP Program for Hurricane Florence Home Repairs Extended to Feb. 1. Program Makes Partial Repairs to Damaged Houses so Survivors Can Return Home Sooner

Jan 16, 2019

The deadline for North Carolinians who are eligible for a special program to provide rapid repairs to homes damaged by Hurricane Florence has been extended to February 1, 2019, Governor Roy Cooper announced today. That’s the date by which homeowners need to complete the forms to participate in North Carolina’s Sheltering and Temporary Essential Power (STEP) program. It provides temporary, partial repairs at no cost to homeowners so Hurricane Florence survivors can return to and remain in their homes while longer-term repairs continue. 

"The STEP program gives families the opportunity to return to their own homes and communities as they put their lives back together after this devastating storm,” said Gov. Cooper. “I’m pleased that FEMA has agreed to our request to extend the deadline so more North Carolinians can benefit from this innovative program, and I urge eligible homeowners to sign and return their forms right away.” 

The STEP program provides rapid, partial repairs to homes to make them livable and allows survivors to leave temporary housing and return home. The STEP program does not return a home to its pre-storm condition, but it does make it possible for families to return home while long-term repairs take place. 

The program is available in Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Jones, New Hanover, Onslow, Pender and Robeson counties.

To participate in the STEP program, eligible homeowners must now sign a Right of Entry (ROE) form by February 1, 2019. 

More information about the STEP program is available at Eligible homeowners may also visit the application portal at or call (833) 257-1100 Monday - Saturday 10 a.m. - 8 p.m. 

A total of 15,784 North Carolina storm survivors have been contacted by telephone, text message and postcard to encourage them to apply to participate in the STEP program. Eligible homeowners were selected by the Federal Emergency Management Agency (FEMA) based on data gathered from survivors who registered with FEMA. 

Once a homeowner completes the Right of Entry form, an inspector will visit the home to assess the damage. For homes confirmed eligible for STEP, the inspector will develop a repair plan. Depending on the level of damage, the repairs will be made by either a volunteer disaster relief group (NC Baptists on Mission or United Methodist Committee on Relief) or a professional contractor managed by the state.

So far, approximately 50 homes have been repaired or are under repair through the STEP program. Work is set to begin soon on hundreds more homes whose owners have already signed up for the program.

Among the kinds of repairs made through the STEP program:

  •     Exterior repairs include secure and watertight doors, windows and roof, and safe entrances. 
  •     The home’s electrical and plumbing systems will be made safe and operational. 
  •     Interior repairs include a functional kitchen – including a base cabinet under the sink, a surface to prepare food, basic refrigeration and cooking surfaces, a working            sink – and a functional, private bathroom. 

“Hurricane Florence swamped homes, businesses, schools, farms and entire communities, and North Carolina is working hard to recover,” Gov. Cooper said. “Getting people back in safe, livable homes is key and the STEP program can help families do that. "If you've been notified that the STEP program may be a good fit for your family, don’t wait-- apply now."

The cost of the STEP program is being shared by the State of North Carolina and FEMA. There is no cost to homeowners to participate in the voluntary STEP program.

For survivors who choose to participate in the STEP program, completion of STEP repairs will end their eligibility for a FEMA travel trailer or mobile home and for Transitional Sheltering Assistance to stay in a hotel. 

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