Disaster Recovery Center in New Hanover County to Close, Help Remains Available


The New Hanover County disaster recovery center in Wilmington will close permanently at 5 p.m. Thursday, Dec. 20. However, help is just a phone call or a mouse click away.
The New Hanover center is located at:

Independence Mall
Old Sears Store
3500 Oleander Drive
Wilmington, NC 28403
Hours: 9 a.m. to 5 p.m., Monday through Thursday
Closing permanently 5 p.m., Thursday, Dec. 20, 2018

Individuals and businesses in counties included in the North Carolina federal disaster declaration for Hurricane Florence may still register for FEMA assistance before the 11:59 p.m., Wednesday, Dec. 19, deadline by:

•    Calling the disaster assistance helpline at 800-621-3362 or 800-462-7585 (TTY) anytime from 7 a.m. to 10 p.m. seven days a week until further notice. Multilingual operators are available. You can update your contact information, ask questions about a letter from FEMA, get information about FEMA home inspections, or learn how to appeal a FEMA decision.
•    Going online to DisasterAssistance.gov or DisasterAssistance.gov in Spanish.
•    Downloading the FEMA mobile app or the FEMA mobile app in Spanish.
•    Downloading the ReadyNC app

After registering for disaster assistance, you may receive a determination letter by mail or email from FEMA. Read your determination letter carefully to understand your eligibility for federal assistance.
There are many reasons for an initial ineligibility determination. The most common reason is the need to provide FEMA with a copy of a letter verifying your insurance coverage before FEMA can process your grant application.

Or you may not have provided all required documents. Get in touch with FEMA as soon as possible to provide more information or missing documentation.

If you have questions about a U.S. Small Business Administration low-interest disaster loan, you may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955 or 800-877-8339 (TTY).  You may also email disastercustomerservice@sba.gov or visit SBA’s website at sba.gov/disaster. The deadline to apply for an SBA low-interest disaster loan also is Wednesday, Dec. 19.

If you have unmet disaster-related needs, you may call the statewide referral service at 2-1-1 or 888-892-1162 (TTY), or text Florence to 898211. 

For more information on North Carolina’s recovery from Hurricane Florence, visit ncdps.gov/Florence and FEMA.gov/Disaster/4393. Follow us on Twitter:
@NCEmergency and @FEMARegion4.

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