Helene Recovery Numbers
Last updated September 16, 2025.
Disaster Recovery
| Multi Agency Resource Centers (MARCs) | |
|---|---|
| # Centers | 4 |
| Total # Visitors | 7,086 |
| Disaster Unemployment Assistance | |
|---|---|
| Funds Dispersed | $38,740,843 |
Disaster survivors can also contact FEMA by calling 1-800-621-3362 to discuss their case.
State Individual Assistance and Disaster Case Management continues to support the MARCs in Avery, Buncombe, Haywood, Henderson, Mitchell and Polk counties.
- Buncombe, Haywood and Henderson Center hours: Monday – Friday 8 am – 5 pm. Saturday & Sunday Closed
- Avery Hours: Only Tuesdays 9 am – 4 pm
- Mitchell Hours: Only Wednesdays 8 am – 5 pm
- Polk Hours: Only Monday – Friday 9 am – 5 pm
MARC locations can be found at: Tropical Storm Helene | NC DPS
| Multi Agency Recovery Center Top Topics |
|---|
| HMGP Inquiries/Applications |
| Debris Inquiries/Applications |
| PRB Inquiries/Applications |
| FEMA Assistance |
| FEMA Appeals |
| Housing/Shelter Inquiries |
| Financial Inquiries/Unmet Needs |
| Disaster Case Management Referrals |
| SBA |
NCEM Disaster Case Management
| Program | Received |
|---|---|
DCM Applications Received | 5,274 |
# Calls to Call Center | 25,731 |
North Carolina Disaster Case Management (NC-DCM) is currently accepting applications for assistance. Survivors can apply online at ncdps.gov/helene/dcm or by calling (844) 746-2326 from 8 a.m. to 5 p.m. Monday through Friday.
| Top Five Self-Identified Unmet Needs | |
|---|---|
| Housing | 2,132 |
| Financial | 1,594 |
| Utilities | 819 |
| Recovery Programs | 904 |
| Essential Furniture/Appliances | 665 |
Housing
| Transitional Sheltering Assistance (hotels/motels) | |||
|---|---|---|---|
Households Checked In | 0 | Households Checked Out | 13,317 |
Transitional Sheltering Assistance final move-outs were completed on May 2, 2025.
| FEMA Housing Support - Mobile Housing Units/Travel Trailers | |||
|---|---|---|---|
| Currently Licensed In | 117 | Vacated (Returned to Stable Housing) | 126 |
| Individuals and Household Programs | |
|---|---|
| # Households Receiving Rental Assistance | 5,925 |
| $ Allocated for Rental Assistance | $20,254,716 |
| # Individual Assistance Program Applicants | 288,095 |
| $ Individual Assistance Provided to Survivors | $514,161,462 |
Roads and Bridges
| FEMA Private Roads and Bridges | |
|---|---|
| # of Projects Funded | 10,542 |
| $ Individual Assistance Allocated | $26,273,626 |
Debris Management
| Debris Management | |
|---|---|
| Cubic Yards Removed | 8,153,914 |
| Cubic Yards Removed Waterways | 7,019,927 |
