NC Disaster Case Management Program
New Enrollments for Helene Case Management Closed on August 31, 2026
To support a focused wind down process that meets the needs of disaster survivors, the North Carolina Disaster Case Management (NC DCM) program closed new enrollments for Helene case management on August 31, 2026. Case managers will continue to assist those currently enrolled in the program until it sunsets January 22, 2027. Those who are not enrolled in the NC DCM Program will still be able to receive general information, resources, and referrals to Helene-related resources through the NC DCM Contact Center by calling 844-746-2326.
In the wake of Tropical Storm Helene, the North Carolina Disaster Case Management program (NC DCM) was made available to guide survivors through the recovery process. NC DCM assists individuals with unmet needs due to Tropical Storm Helene and who either live in one of the 39 disaster-impacted counties or are members of the Eastern Band of Cherokee Indians. Applicants continue to receive assistance from the program even if they didn’t apply for FEMA assistance.
Updated July 2026: North Carolina Disaster Case Management (NC DCM) program operations for Helene have been extended by FEMA through January 22, 2027. To support a focused wind-down process that meets the needs of disaster survivors, the program closed new enrollments for Helene case management on August 31, 2026.
After August 31, those households with active cases will continue to receive case management services. Those who are not enrolled in the NC DCM Program will still be able to receive general information, resources, and referrals to Helene-related resources through the NC DCM Contact Center by calling 844-746-2326.
Effective July 1, 2026, all Multi-Agency Resource Centers (MARCs) and the Helene Resource Center (HRCs) are now closed. Although the physical resource centers are no longer operating, recovery assistance may still be available through local, state, and federal partners. Please contact the North Carolina Disaster Case Management Program (NC DCM) at 844-746-2326 for information about available resources and ongoing recovery support.
Resource Library
The Resource Library is a collection of programs, services, and support resources available across the impacted area, gathered from non-profits, disaster assistance partners, Long-Term Recovery Groups, and other relief organizations. It is designed to help disaster survivors easily access the support they need.
All the organizations listed under "County" support the disaster-impacted area. Users can use the "find" function on your computer (Ctrl + F on a PC or Command + F on a Mac) to search by keyword, as well as export or print the list (by clicking the 3 dots) for your convenience.