Replacing Documents

To replace important documents lost or damaged during Hurricane Florence, contact the following agencies.  

SNAP Card (Food Stamps): 866-719-0141
  
EBT Card: 888-622-7328

N.C. Birth, Death or Marriage Certificates: 919-733-3000  
 
N.C. Driver License: 919-715-7000
 
Vehicle Titles: 919-715-7000

Bank Checks, ATM / Debit Cards, or Safe Deposit Boxes: 877-275-3342;  www.fdic.gov or Hurricane Florence FAQ https://www.fdic.gov/news/news/financial/2018/fil18048a.pdf
 
Credit Cards: Contact the issuing institution:
•    American Express: 800-528-4800
•    Discover: 800-347-2683 
•    Master Card: 800-627-8372  
•    Visa: 800-847-2911 
 
Credit Reports (Equifax, Experian or TransUnion):  877-322-8228 
 
Social Security Card: 800-772-1213 (TTY 800-325-0778)
 
Medicare Cards: 800-772-1213 (TTY 800-325-0778)

Green Card: 800-375-5283;  

Passport: 877-487-2778 (TTY 888-874-7793)
 
U.S. Savings Bonds:  800-722-2678 or 800-553-2663 
 
Tax Returns: 800-908-9946;  https://www.irs.gov/pub/irs-pdf/f4506.pdf
 
Military Records: 866-272-6272;  www.archives.gov/contact/
 
Insurance Documents: Contact your own insurance agent 
 
Real Estate & Property Records (Mortgage Documents, Deeds, etc.):

• Contact the Register of Deeds Office in your county.  
• Many have property records digitized that can be looked up online: https://www.sosnc.gov/static_forms/publications/directory_nc_officials/… or https://www.sosnc.gov/static_forms/publications/directory_nc_officials/…;
• Or check the Property Deeds website

 
Medical and Prescription Records: 
Call your doctor or pharmacy; medical and prescription records are tracked electronically.
 
Other Family Records