Hurricane Helene
The purpose of this page is to provide information and resources to North Carolina residents and visitors who were impacted by Hurricane Helene. Additional information will be posted as it becomes available.
The U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) hereby gives notice to the public of its intent to provide financial assistance to the State of North Carolina, local and Indian tribal governments, and private nonprofit organizations under major disaster declaration FEMA-4827-DR-NC.
FACT VS RUMOR
There are many false reports and misinformation being shared on social media about the response to Hurricane Helene. Do your part to stop the spread of rumors.
FACT VS RUMOR
Storm Support Numbers
Call 911
For life-threatening emergencies only.
Call 211
1-888-892-1162
For shelters, food assistance, welfare checks and additional storm recovery help.
Disaster Distress Helpline
Call or text 1-800-985-5990
Español: Llama o envía un mensaje de texto 1-800-985-5990 presiona “2.”
Crisis Cleanup
Call (844) 965-1386
This hotline will remain open through Friday, October 11, 2024.
How can you help?
Donations can also be mailed to:
- NC Disaster Relief Fund, 20312 Mail Service Center, Raleigh, NC 27699-0312.
- Or NC Disaster Relief Fund, c/o United Way of NC, 1130 Kildaire Farm Road, Suite 100, Cary NC 27511.
Monetary Donations Are Needed Most At This Time. Please give to the North Carolina Disaster Relief Fund to help communities recover from Helene.
As of now, please refrain from sending physical donations or volunteers to western NC. If you or someone you know would like to volunteer, connect with an accredited organization.
Other ways to donate or volunteer
Do not self-deploy to western NC at this time. Help us keep critical supply lines open.
Disaster Assistance
North Carolina Receives Federal Major Disaster Declaration
The counties in the disaster declaration are Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Clay, Cleveland, Gaston, Haywood, Henderson, Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania, Watauga, Wilkes, and Yancey Counties as well as the Eastern Band of Cherokee Indians. As response operations and eligible damages dictate, North Carolina may be able to add additional counties or programs as assessments move forward.
More Information:
Read the declaration summary
FEMA - How a disaster gets declared
Individual Assistance
Start the application process in the:
- FEMA app
- Online: disasterassistance.gov
- Phone: 800-621-3362 (Open seven days a week from 7 a.m. – 10 p.m.)
Need help or have questions about applying? AskAI email is available for general questions or comments about FEMA assistance
Resources:
FEMA - Get Assistance After a Disaster
Assistance for Businesses
Business owners in Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Clay, Cleveland, Gaston, Haywood, Henderson, Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania, Watauga, Wilkes and Yancey counties and The Eastern Band of the Cherokee Indians can apply for low-interest disaster loans from the U.S. Small Business Administration (SBA).
Applicants may also call the SBA’s Customer Service Center at (800) 659-2955 or send an email to disastercustomerservice@sba.gov for more information on SBA disaster assistance. For people who are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Resources:
SBA Press Release - English | Spanish
Disaster Loan Fact Sheet - English | Spanish
SBA Launches Recovery Centers - English
SBA Disaster Assistance North Carolina Portal
Statewide Resources
State Agency Updates
- All North Carolina state parks west of Interstate 77 are closed through at least Oct. 31. These parks include Chimney Rock, Crowders Mountain, Elk Knob, Gorges, Grandfather Mountain, Lake James, Lake Norman, Mount Mitchell, New River, South Mountains, and Stone Mountains state parks, as well as Mount Jefferson State Natural Area and Rendezvous Mountain. More information can be found at dncr.nc.gov.
- State transportation officials are urging people to avoid unnecessary travel in western North Carolina as about 390 roads, including areas along Interstate 40 and dozens of highways in the foothills and mountains, remain closed due to flooding, downed trees, landslides or catastrophic damage from Helene. Read more at ncdot.gov.
- Attorney General Josh Stein announced that the NC Department of Justice’s Consumer Protection Division phone line is open for people to report price gouging or other Helene-related concerns. Report by calling 1-877-5-NO-SCAM or go to www.ncdoj.gov/pricegouging.
- NC Forest Service has resources for landowners in less impacted areas that have broken or fallen limbs, downed trees and debris to remove.