Disaster Recovery Centers

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  • All DRCs are now closed. Effective Monday, Feb. 6, all locations have become appointment-only transitional sheltering assistance (TSA) support centers.

North Carolina residents who suffered losses and damage as a result of Hurricane Matthew can get information about disaster assistance at Disaster Recovery Centers (DRC).

Representatives from North Carolina Emergency Management, the Federal Emergency Management Agency (FEMA) and U.S. Small Business Administration (SBA), are at the centers to answer questions about disaster assistance and low-interest disaster loans. They can also help survivors apply for federal disaster assistance.

If possible, survivors should register with FEMA before visiting a recovery center. To register, go online to DisasterAssistance.gov or call the FEMA helpline at 800-621-3362. Help is available in most languages and phone lines are open 7 a.m. to 11 p.m. seven days a week until further notice. Disaster survivors who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585 to register. Those who use 711 or VRS (Video Relay Service) or require accommodations while visiting a center may call 800-621-3362. All disaster recovery centers are accessible and equipped with tools to accommodate disaster survivors who need disability-related communication aids.

The hours of operation are Monday – Friday 9 a.m. to 6 p.m., Saturday 9 a.m. - 1 p.m. until further notice. Closed Sunday. 


The TSA support centers are at these locations:

County Location Address City/Town State Zip
Cumberland Department of Social Services 1225 Ramsey St. Fayetteville NC 28301
Edgecombe County Health Department 3003 N. Main St. Tarboro NC 27886
Robeson Old Kmart Store 2750 N. Roberts Ave. Lumberton NC  28358

Visiting with a recovery specialist is not a requirement for survivors who want disaster assistance, but the centers are an excellent way for people to get answers to their questions about disaster aid and registration assistance. 

This information will be updated as additional Disaster Recover Centers open or as conditions change.